The Job Is Done. The Customer Is Gone. Here’s Why.
Operational Excellence Isn’t the Same as Customer RetentionI In the print industry, operational excellence has long been the benchmark of a well-run shop. Jobs go out on time. Equipment runs smoothly. Proofs are handled. Problems get solved. The customer receives what they ordered, often under tight deadlines.Yet many print businesses are still seeing a frustrating […]
The Job Is Done. The Customer Is Gone. Here’s Why. Read More »